Welcome! I have over 7 years of experience running strategic research in industry and academia. Recently, I taught product innovation and launched the User Research Fundamentals course at NYU Shanghai.
Currently, I lead research for the Security Operations Business Unit at ServiceNow as a Staff UX Researcher. In this role, I oversee AI product strategy, support new product development, and drive the adoption of flagship offerings.
From 2021 – 2023, I was an Adjunct Professor teaching the senior capstone studio for the Interactive Media and Business major at NYU Shanghai.
In 2021, I was the sole researcher for Duolingo‘s China team and the Duolingo English Test team. Research results directly helped curriculum revamp and updated the subscription model.
From 2020 – 2022, I worked with Professor Laura Dabbish at Carnegie Mellon University Human-Computer Interaction Institute‘s CoEx Lab as a full-time Research Associate, where I led NSF-funded research on account-sharing behaviors in romantic couples. My work was published at CHI and CSCW, the top HCI conferences. View all my publications.
DAVID LIN 