Designing the Future of Enterprise AI Workers
Led foundational research to define how AI workers automate complex enterprise workflows, shaping product strategy, reusable AI worker frameworks, and customer adoption.
March 2026 – Present
Establishing a company-wide measurement initiative to evaluate and improve customers’ implementation experience
As the solo IC lead, I led the creation of an implementation measurement framework now used in the quarterly business review with CPO.
March 2025 – Present
Developing a product vision for VP-level buyers and aligning the vision across product portfolios
Co-designed a Digital Factory vision with VP-level buyers, which is now used to guide internal cross-team collaboration and roadmap for the next 2 – 3 years.
August 2025 – October 2025
Empowering new product development with contextual empathy
Used field study and contextual inquiry to help a new product team develop a shared understanding of end users’ working environments and contextualize user pain points.
Sep 2023 – Nov 2023
A customer maturity framework to help a new product team strategize
Came up with a customer maturity framework based on interviews and workshops to help a new product team make targeted product and design strategies.
April 2023 – July 2023
Creating a playbook for GenAI success in IT SaaS
Proposed a product development framework and communication engagement strategies for GenAI success in IT SaaS based on 23 interviews with buyer personas.
July 2023 – Sep 2023
The projects below require access requests:
Co-Designing the dashboard experience for vulnerability managers
Used co-design to inform the new dashboard experience for thousands of vulnerability managers in the security world. Discovered design patterns that apply to dashboard design across security products.
Jan 2023 – Feb 2023
Revamping the flagship product experience to improve adoption
Conducted a series of competitive UX analyses, interviews, journey mapping, and concept testing to inform the revamp of a flagship security product. The new experience led to the expansion of user base and improvement in user satisfaction.
Aug 2021 – May 2022
Discovering opportunities and identifying priorities for new product
Used mixed data from market research and primary research to inform the product roadmap for a new security product.
Aug 2022 – Dec 2022
Finding the hidden “gems” and “bugs” through diaries
Discovered onboarding challenges and opportunities for new product features for Duolingo based on a diary study with new users in China.
March 2021 – May 2021
DAVID LIN 