July 2024 – Present
🔍 Background
Our manufacturing product teams face unique challenges that are often overlooked by enterprise software. To build better experiences for frontline workers, I identified an opportunity to learn from one of the world’s leading manufacturing organizations—LEGO.
After connecting with LEGO’s Head of Digital Design for Manufacturing and Supply Chain, I established a strategic partnership between LEGO and ServiceNow to bring real-world manufacturing insights directly into our product development process.
The collaboration included a company-wide fireside chat attended by over 70 participants from multiple product teams, followed by an on-site visit to LEGO’s factory, where we worked alongside their team to understand frontline workflows and identify opportunities to improve the digital experience for manufacturing workers.
đź” Impact and Next Steps
- Strategic Partnership: Established an ongoing collaboration between LEGO and ServiceNow, creating a direct channel for customer learning and product innovation.
- Product Innovation: Brought real-world manufacturing insights into product strategy, helping teams better understand the needs of frontline workers and inform future product experiences.
- Cross-functional Influence: Connected product managers, designers, researchers, and manufacturing experts around a shared vision for improving digital experiences on the shop floor.
DAVID LIN 