About

Welcome! This is David 🙂 I have over 5 years of experience running strategic research in industry and academia. I also taught product innovation at NYU Shanghai.

Currently, I lead research for Operational Technology (OT) at ServiceNow as a Senior UX Researcher. In this role, I oversee research across six products, support new product development, drive the adoption of flagship offerings, and contribute to the team’s growth from around 50 to around 200 customers in less than 2 years.

From 2021 – 2023, I was an Adjunct Professor teaching the senior capstone studio for the Interactive Media and Business major at NYU Shanghai. I launched the User Research Fundamentals course, which is now a core elective.

In 2021, I was the solo researcher for Duolingo‘s China team and the Duolingo English Test team. Research results directly helped curriculum revamp and updates on the subscription model.

From 2020 – 2022, I worked with Professor Laura Dabbish at Carnegie Mellon University Human-Computer Interaction Institute‘s CoEx Lab as a full-time Research Associate, where I led NSF-funded research on account-sharing behaviors in romantic couples. My works were published at CHI and CSCW, the top HCI conferences. View all my publications.